Returns, Refunds & Complaints Policy
Your Fresh Flowers Guarantee in Barkingside
At Flower Delivery Barkingside, delivering stunning, fresh flowers is at the heart of everything we do. As a trusted local florist serving Barkingside households and businesses, we are dedicated to ensuring that every bouquet you receive exceeds your expectations. Our Fresh Flowers Guarantee means that your arrangements arrive at your door vibrant, aromatic, and in perfect condition—ready to delight.
Damaged-on-Arrival Policy
We take extra care in packaging and delivering your flower arrangements so they reach you in pristine condition. However, should your flowers be damaged upon arrival, please let us know on the day of delivery or as soon as you notice the damage. Retain the packaging and damaged flowers, as this will help us resolve your case quickly. We will promptly arrange for a replacement bouquet to be sent, or offer a full refund, depending on your preference.
Freshness Window and Quality Assurance
We source our flowers daily for ultimate freshness and quality. Our bouquets are designed to remain fresh and beautiful for a minimum of five days from the delivery date, provided they are cared for according to the instructions supplied. Should your flowers fade or wilt prematurely within this five-day window, please contact us so we can address the issue. We may request photographs to help us determine the cause and improve our service. Your satisfaction is our top priority.
Refund and Replacement Options
If you experience any issue with your order—whether it concerns freshness, damages, or a missing item—Flower Delivery Barkingside offers flexible solutions. Depending on your situation, you can choose from the following options:
- Full Refund: Receive your payment back if we cannot resolve the problem to your satisfaction.
- Replacement Bouquet: We will arrange a prompt redelivery of a fresh bouquet at no extra cost to you.
- Partial Refund or Credit: If a minor issue is involved, you may opt for a partial refund or credit towards your next order.
We aim to process all refunds and replacements swiftly, so you can send or enjoy fresh flowers in Barkingside with total peace of mind.
Complaints Process
Your feedback is invaluable, and we welcome any comments or concerns to help us continually improve. If you wish to make a complaint about your experience, please contact our customer care team with your order details and photographs if relevant. We investigate every complaint thoroughly and aim to respond within one to two working days. Our management team personally monitors all feedback to ensure every issue is treated fairly and resolved satisfactorily.
Our Commitment as Your Barkingside Florist
Whether you are ordering a single bouquet or providing regular floral displays for a business, Flower Delivery Barkingside stands by our Fresh Flowers Guarantee and hassle-free returns policy. Our family-run team is proud to support the Barkingside community with beautiful, reliable flower delivery. Thank you for trusting us to bring a little more bloom to your day.
