Flower Delivery Barkingside E-commerce Terms and Customer Conditions

Terms & Conditions for Barkingside Online Flower Delivery

Overview of Terms & Conditions

These Terms and Conditions ("Terms") govern the use of the Flower Delivery Barkingside website for placing flower delivery orders online in Barkingside and surrounding areas. By using our website and placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms. These Terms are designed to protect both our business and your interests as a customer. Please read them carefully before making a purchase. If you do not accept these Terms, please refrain from using our website and services.

Application of Terms to Barkingside and Surrounding Areas

These Terms apply to all customers placing orders for flower delivery in Barkingside and surrounding areas. Regardless of your location within our delivery zone, your use of our website constitutes acceptance of these Terms. If you are based outside of Barkingside or neighbouring districts, your order may be subject to additional restrictions. We reserve the right to refuse delivery to areas outside our stated coverage.

Order Process

1. Browsing & Selection: To place an online flower delivery order in Barkingside, start by browsing our selection of floral arrangements, bouquets, and related gifts. Product descriptions, pricing, and imagery are provided for each item for your convenience.

2. Placing an Order: Once you have selected your preferred products, add them to your online shopping basket. When ready, proceed to checkout, where you will be prompted to enter your delivery information, including recipient name, address, contact details, delivery date, and any special instructions.

3. Confirming Your Order: Before confirming, review all details carefully. Upon submission, you confirm that all entered information is accurate and that you have the authority to place the order. Any errors in delivery details may result in delay or non-delivery, for which we cannot accept liability.

4. Order Acceptance: After you submit your order, you will receive an automatic email confirming that your order has been received. This email does not constitute acceptance. Order acceptance occurs only when payment has been confirmed and we issue a formal order acceptance notification. In rare circumstances, we may decline your order (for example, if the item is unavailable, if you are outside our delivery area, or if we suspect fraudulent activity).

Payments

1. Accepted Methods: Full payment must be made at the time of ordering through the website. Accepted payment methods include major credit cards, debit cards, and other online payment systems as displayed at checkout.

2. Payment Security: We use reputable third-party payment gateways to process transactions securely. All payment information is encrypted to protect your data. We do not hold or store credit/debit card details ourselves.

3. Price and VAT: All prices on the website are listed in GBP and, where applicable, include VAT at the prevailing rate. Any additional delivery or service charges will be clearly stated prior to confirmation of your order. Prices and offers are subject to change at any time, but changes will not affect orders already accepted.

4. Invoice: Once your payment is received and your order is accepted, you will receive an order summary that serves as your invoice. Please keep this for reference.

Deliveries

1. Delivery Area: We offer fresh flower delivery in Barkingside and surrounding areas. Orders outside these areas may not be fulfilled or are subject to additional charges.

2. Delivery Date: You may request a specific delivery date at checkout. Whilst we make every effort to deliver on the requested day, delivery times are not guaranteed due to circumstances like traffic, weather, or unforeseen events. We recommend ordering in advance, especially during peak periods.

3. Failed Deliveries: If recipient is unavailable at the delivery address, we will attempt to leave the items in a safe place, with a neighbour, or return them to our shop as appropriate. In this case, a delivery notification will be left. Re-delivery may incur an extra charge.

4. Delivery Instructions: Please provide any specific delivery instructions if necessary, but note that we cannot guarantee all requests can be followed (e.g., restricted access buildings).

5. Risk and Title: Risk in the goods passes to you (or the recipient) upon delivery. Title to the goods passes upon full payment and delivery.

Product Availability & Substitution

We take pride in sourcing fresh, seasonal flowers for deliveries across Barkingside. Due to seasonal variations and supply issues, some flowers or materials may not always be available. In such cases, we reserve the right to make reasonable substitutions with items of equal or greater value and similar appearance, ensuring the overall style and quality of the arrangement is maintained. If a major element of your order cannot be provided, we will attempt to contact you to offer alternatives or discuss your preferences.

Cancellations and Amendments

1. Cancellation Policy: Orders for flower delivery may be cancelled or amended up to 24 hours before the scheduled delivery date. To request a cancellation or modification, please contact us using the details provided on our website. After the 24-hour window, we may have already processed or dispatched your order, and therefore cannot guarantee cancellation or amendment.

2. Refunds: If you cancel within the permitted timeframe, a full refund will be processed to your original payment method. For late or non-permitted cancellations, refunds are not guaranteed and will be considered at our discretion where applicable.

3. Amendments: If you wish to change delivery details or product selection, please notify us as soon as possible within the 24-hour cancellation period. Amendments after this time may not be possible.

Returns and Complaints

1. Quality Concerns: We are committed to delivering fresh and high-quality flowers with every Barkingside flower delivery. If you or the recipient are not satisfied with the condition of your delivery, please notify us within 24 hours of receipt, providing photographic evidence if possible. We will assess the situation and offer a suitable remedy which may include a replacement or partial/full refund, depending on the circumstances.

2. Non-Perishable Goods: Returns of non-perishable gift items will be accepted in accordance with UK consumer law. Items must be unused, in original packaging, and returned within 14 days of receipt at your own cost unless faulty.

3. Exclusions: Due to their perishable nature, fresh flower arrangements once delivered cannot be returned unless damaged or defective on arrival. Your statutory rights are not affected by this policy.

Our Liability

1. No Exclusion of Statutory Rights: Nothing in these Terms shall limit or exclude your statutory rights as a consumer.

2. Exclusions: We are not liable for losses which are not a foreseeable result of our breach of these Terms or which are indirect, consequential, or arise from circumstances beyond our reasonable control, including delays due to third-party carriers, adverse weather conditions, or recipient unavailability.

3. Maximum Liability: Our maximum liability relating to any order is limited to the full amount paid for the product(s) relating to the claim.

4. Force Majeure: We are not responsible for failure or delay in performing our obligations under these Terms if caused by events beyond our reasonable control, such as natural disasters, strikes, or supplier failure.

Use of Website and Content

All content on the Flower Delivery Barkingside website, including images, descriptions, and branding, is owned by or licensed to us. You are permitted to use the website for browsing and placing orders only. Copying, modifying, or distributing website content is strictly prohibited without our prior written consent.

Personal Data and Privacy

We collect and process personal data such as your name, address, and contact details in accordance with UK data protection laws. This is solely for the purpose of fulfilling your order and improving our services. Please refer to our separate Privacy Policy for more detail on how we handle your personal information.

Acknowledgements and Amendments

By placing an order for online flower delivery to Barkingside, you agree to comply with these Terms in full. We reserve the right to amend or update these Terms at any time without prior notice. Where significant changes are made, we will display a notice on our website. Continued use of our website after such changes shall constitute your acceptance of the updated Terms.

Governing Law and Jurisdiction

These Terms & Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in connection with your order, our services, or these Terms shall be subject to the exclusive jurisdiction of the English courts. This does not restrict your rights under local laws applicable in your region.

Contacting Us

If you have any questions about these Terms or require assistance regarding your Barkingside flower delivery order, please refer to the Contact or Help section of our website. Our team is happy to support any queries regarding orders, payments, deliveries, or your customer rights.

Final Notes

Thank you for choosing Flower Delivery Barkingside for your online flower ordering needs. We strive to provide excellent service to customers across Barkingside and surrounding areas. Your satisfaction is our highest priority, and these Terms are designed to ensure a clear and fair process for all our valued customers.